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Senior Account Manager

POSITION: Full Time
LOCATION: Ottawa, ON

Hiboo Networks Inc., is a new telecommunications company in the Ottawa-Gatineau region that is wholly owned by Hydro Ottawa Holdings Inc.

Hiboo Networks Inc is passionate and excited to provide high-quality and high-speed fibre optic network solutions and internet services to the Ottawa-Gatineau region. Our fast, high-capacity and highly-secure connectivity solutions built on state of the art technology, will deliver the low latency and high reliability network services that the business community increasingly requires to support the region’s global leadership and international growth and success.

Imagine working for a new exciting company, where employees have a chance to make a difference, be innovative and contribute to the success of the organization.

Hiboo Networks Inc. is currently searching for a talented individual to join our team as Senior Account Executive. This position will be responsible for selling fiber-optic network point-to-point, point-to-multipoint, and internet bandwidth connections to larger enterprise business customers. This position will also be responsible for creating, managing, and growing key account relationships, leading in developing and driving account strategy, building strategic alliances, and working very closely with support teams to deliver a customer experience that is second to none.

The successful candidate will grow and lead the sales function including surveying market opportunity, defining the right territory, and coverage model assignment to ensure success. The person will possess strong executive relationships within the Ottawa-Gatineau enterprise, government, healthcare, education, and general business market, a very strong understanding of sales processes, and the ability to leverage their leadership skills to coach new team members to success.

What You Will Do

Own the executive-level client relationships, and strategic account planning.
Collaborate closely with our service and delivery teams to enable the client experience
Manage the entire sales process; negotiate and enter into contractual agreements in accordance with company policies, procedures and company strategy
Have direct sales responsibility for acquiring customers on the company’s Fiber Optic Network to meet monthly, quarterly, and annual sales objectives
Provide accurate and timely forecast, funnel hygiene, target/objective updates to deliver on all territory plans and team annual targets, using our CRM Suite (Hubspot)
Build and manage strategic account, territory prioritization, and business plans, and conduct Quarterly Business Reviews with leadership, both internally and with the customer
Oversee territory assessment, business case justification for sales headcount growth
Identify and assess new sales rep talent, acquisition, territory and coverage assignment, and ongoing sales coaching
Proactively seek client feedback as input to business plans in implementing product/service capabilities
Engage the necessary resources from within the extended team and external stakeholder community to fully support the needs of the business and customer
Model our company values both internally and externally, with colleagues, customers, and in the Community
Work closely with senior leaders, manage and assist with all recruitment, onboarding, performance, compensation and HR processes, policies and programs for the team
Coach, motivate and inspire a high-performance team, entrepreneurial culture and top talent development

Need to Have

A Post-Secondary Diploma or Degree in Sales, Business, Commerce, Engineering or another related discipline
A minimum of fifteen (15) years of successful sales experience in the telecommunications services industry
A minimum of five (5) years of experience in managing and leading a team with demonstrated ability to onboard, coach, and motivate new sales team members
Proven record of solution selling and managing executive level relationships
Experience with Enterprise CRM Suites required Hubspot preferred
Is a strategic seller who drives thought leadership and ideas collaboratively with clients to enable the achievement of their business objectives
Well-versed with all aspects of networking, existing and future internet, broadband, telephone, and other communication technologies
Comfortable with software applications related to customer premise equipment systems and data networking technologies
Strategic Thinker with superior analytical, interpersonal, negotiation, and executive presentation skills
Strong communication skills with the ability to effectively articulate the imperatives of the business
Timely and effective decision making skills, able to review options to establish the best course of action
Establishes standards for performance, results and behaviours and manages to them

Great to Have

Adaptable, adjusts and responds to change, can pivot and prioritize
Commitment to quality and excellence
Entrepreneurial spirit, is innovative, challenges the status quo and can take risks
Motivated to “hit the ground running”, a self-starter who can take initiative
Integrity, is trustworthy, fulfills commitments and does what is right
Collaboration skills, a team player who loves working with others and sharing ideas
Provides “best in class” customer service
Experience in a start-up organization and/or the IT/telecommunications industry is an asset
Bilingual and the ability to effectively communicate to business leaders in both English and French is an asset
Certification in one or more Enterprise Sales methodologies preferred (CPSA, Challenger, TAS, Value Selling, etc)

Why should you join the Hiboo team?

Compensation and Incentive Program
Benefits and RRSP Matching Program
Generous Paid Leave
Employee Referral Bonus
Wellness Reimbursement Program
Home Office Reimbursement Program
Cell Phone Reimbursement Program
Employee Assistance Program
Professional Development
Flexible Work Arrangements

As we build our team, the health, safety and well-being of our employees is our top priority.

Hiboo offers employees flexible work arrangements however, this position is located in Ottawa, and face-to-face meetings with the team will be required. We value the innovation and teamwork that happens when employees come together and are committed to establishing a dynamic workforce that reflects the community it serves. We are stronger together!

Hiboo Networks Inc. is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are committed to preventing and removing barriers to employment for people with disabilities and invite you to contact us if you have questions regarding accessibility or accommodation.

If you are looking to join a new dynamic organization that values entrepreneurial thinking, excellence, innovation, integrity, teamwork and best in class service, we want to meet you!